About Our Returns Policies

Introduction

At Vespera Paris, we are committed to providing an exceptional shopping experience to every customer. We understand that purchasing luxury jewelry is an important decision, and we want you to be completely satisfied with your purchase. This returns policy has been designed to protect your consumer rights while ensuring the integrity of our premium products.

1. Right of Withdrawal

Consumer Right to Withdraw

In accordance with Directive 2011/83/EU and applicable consumer protection laws, you have 14 calendar days to withdraw from your purchase without providing any reason, starting from the date you receive your order.

Conditions for Exercising the Right of Withdrawal

• The product must be returned in its original condition
• Original packaging must be intact
• All accessories and documents provided must be included
• The jewelry must not show signs of wear or damage from use

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

• Custom-made or engraved jewelry according to your specifications
• Products damaged due to mishandling after receipt
• Items returned after the 14-day period
• Products whose security seals have been removed

2. Return Process

Step 1: Notification

To initiate a return, you must contact our customer service team within 14 days of receiving your order:

• mail: support@vesperaparis.com 
• Phone: +33 (0)1 XX XX XX XX
• Live Chat: Available on vesperaparis.com (Monday-Friday, 9am-6pm)
• Please provide the following information:

• Order number
• Reason for return
• Photos of the product and packaging (if applicable)

Step 2: Approval

Our team will review your request within 48 hours and send you a confirmation with:

• A unique return number
• The return address
• Packing instructions

Step 3: Shipping the Return

You are responsible for return shipping costs, except in case of manufacturing defects or our error. We recommend using an insured courier service with tracking.

Step 4: Inspection and Refund

Upon receipt of your return, we will inspect the product within 5 business days. If the product meets our return criteria, we will process the refund within 14 days.

3. Accepted Return Conditions

Accepted Products

We accept returns for the following reasons:

*Outbound shipping costs are not refunded except in case of our error.

Non-Accepted Products

We cannot accept returns in the following cases:

• Worn jewelry or items showing visible signs of wear
• Products damaged due to mishandling after receipt
• Items without original packaging or with security seals removed
• Custom-made or engraved jewelry (except manufacturing defects)
• Products returned after the 14-day period
• Items purchased on sale or promotion (subject to specific conditions)

4. Returned Product Condition

Inspection Criteria

To be accepted, the returned product must:

1. Be in its original condition - No signs of wear or damage
2. Have intact packaging - Box, tissue paper, and all accessories
3. Include all elements - Certificate of authenticity, receipt, etc.
4. Be clean - Free from dust, residue, or fingerprints
5. Have intact seals - If applicable

Detailed Inspection

Our team will conduct a thorough inspection including:

• Authenticity verification
• General condition examination
• Inspection for any damage
• Verification of accessories

If the product does not meet our criteria, we will contact you to discuss options.

5. Refunds

Refund Amount

The refund includes:

• ✅ Product price
• ✅ Taxes (VAT)
• ❌ Initial shipping costs (except our error)
• ❌ Return shipping costs (except manufacturing defect)

Refund Timeline

• Inspection: 5 business days after receipt
• Processing: 14 calendar days after approval
• Credit: 5-10 business days depending on your bank

Refund Method

The refund will be processed using the original payment method:

• Credit card: Credit to account within 5-10 days
• Bank transfer: Credit within 2-3 business days
• Digital wallet: Immediate refund

6. Exchanges

Exchange Procedure

If you prefer to exchange a product rather than return it:

1. Contact our customer service team with your request
2. We will send you an exchange form
3. Return the original product
4. Once inspected and approved, we will ship the new product
5. Shipping costs for the new item are complimentary

Exchange Timeline

• Inspection: 5 business days
• New product shipment: 3-5 business days

7. Manufacturing Defects and Warranty

Manufacturing Warranty

All Vespera Paris jewelry comes with a 2-year warranty against manufacturing defects, including:

• Defective clasps
• Broken or damaged chains
• Poorly set stones
• Soldering issues

Warranty Claim Process

1. Contact us with photos of the defect
2. We will evaluate the product
3. If approved, we will proceed with repair or replacement
4. Return and repair costs are on us

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from misuse
• Damage from impacts or drops
• Jewelry modified or repaired by a third party
• Custom-made products (except manufacturing defects)

8. International Returns

Customers Outside France

For customers residing outside France, the following conditions apply:

*Except in case of manufacturing defect or our error.

Customs and Taxes

• International customers are responsible for customs and import duties
• We do not refund import taxes
• Returns must be properly declared to avoid delays

9. Damaged Products Upon Receipt

Immediate Reporting

If you receive a damaged or defective product:

1. Do not fully open the packaging
2. Take photos of the packaging and product
3. Contact our team within 48 hours with photos
4. Preserve the original packaging

Claim Process

• We will review the photos and details
• If approved, we will send a replacement or refund
• Shipping costs are on us
• No return is necessary if damage is evident

10. Disputes and Resolution

Complaint Procedure

If you have a dispute regarding your return or refund:

1. Step 1: Contact our customer service team (support@vesperaparis.com)
2. Step 2: Provide all relevant details and documents
3. Step 3: We will respond within 10 business days
4. Step 4: If unresolved, escalation to management

Mediation

In case of persistent disagreement, you may resort to:

• Consumer Ombudsman: [Contact details]
• Online Dispute Resolution (ODR) Platform: https://webgate.ec.europa.eu/odr/main/

Applicable Law

This policy is governed by French law and European consumer protection directives.

11. Special Conditions

Sale or Promotion Items

Items purchased on sale or promotion may have different return conditions. Please check the specific conditions at the time of purchase.

Custom Orders

Custom-made or engraved jewelry can only be returned if they have manufacturing defects. Personalization errors are not covered by this policy.

Flash Sales

Items sold during flash sales may have reduced withdrawal periods. Check the conditions at the time of purchase.

12. Policy Modifications

Vespera Paris reserves the right to modify this returns policy at any time. Modifications will take effect immediately upon publication on the website. We recommend checking this page regularly to stay informed of any changes.

Last Updated: [Date]

Legal Notices

This returns policy complies with:

• ✅ Directive 2011/83/EU on Consumer Rights
• ✅ Applicable consumer protection laws
• ✅ Regulation (EU) 2019/1020 on Product Compliance
• ✅ GDPR (General Data Protection Regulation)

For more information about your consumer rights, please visit the relevant consumer protection authority in your country.

Thank you for your trust in Vespera Paris. Your satisfaction is our priority.